Sending & Receiving SMS
Sending SMS
Scheduling an SMS Message
Mobile Message lets you schedule SMS messages to be sent at a later date and time. This is useful for promotions, reminders, announcements, and time-s...
Sending SMS by Pasting Phone Numbers
Mobile Message lets you paste a list of phone numbers directly into the Send Messages page. This is the fastest way to send a message to a group of re...
Email To SMS
Email-to-SMS allows you to send SMS messages by simply sending an email. This is useful for systems, alerts, or workflows where email is already suppo...
Message Statuses
Message statuses show where each SMS is in the delivery process. As a message moves through our system and the mobile networks, its status will update...
Can I send a message from a phone number and have it show my business name as well?
No. SMS technology does not allow a message to show both a phone number and a business name as the sender. An SMS sender can be either a phone number ...
Managing Contacts
Importing Contacts from a Spreadsheet
Mobile Message allows you to import contacts in bulk using a spreadsheet. This makes it easy to add large contact lists quickly and prepare them for m...
How to bulk delete contacts
You can bulk delete contacts directly from the My Contacts section of your account. Start by going to Contacts and then My Contacts. From here, you ca...
How to export my contacts
You can export your contacts at any time from your account. Start by going to Contacts and then My Contacts. If you would like to export all contacts ...
Message content and personalisation
Sending SMS Messages with Customer Names
Mobile Message allows you to personalise SMS messages by inserting customer details such as first names into the message content. This helps create mo...
Saving and Using Message Templates
Message templates let you save SMS content that you send regularly, such as order updates, reminders, or notifications. Templates save time, reduce mi...
How do I send a link in a message?
To include a link in an SMS, simply type the website address directly into your message. When the message is received, the phone automatically recogni...
Understanding SMS parts and Unicode
SMS messages have strict technical limits that determine how many characters fit into a single message and how many credits are used. These limits are...
Sender IDs and sender setup
Choosing a sender: What are the options?
The sender is what the recipient sees as the “From” on your SMS. Choosing the right sender affects: whether customers can reply where replies are deli...
SMS Sender ID Register Details
Australia is introducing a national SMS Sender ID Register to reduce spoofing and scam SMS. It sets rules for who can use a text-based sender name (a ...
Mobile Message Fast-Tracks Sender ID Applications
Certified status means Mobile Message can verify sender ID applications using our own fast-track identity process and submit them directly to the ...
Replies, unsubscribes and notifications
The Messenger
The Messenger is where you manage replies and incoming messages, and where two-way conversations with your contacts take place. It works like an inbox...
How Unsubscribes Work
Mobile Message includes built-in unsubscribe handling to help you stay compliant with Australian spam laws. When a recipient opts out, the platform au...
Notifications: getting email alerts for replies and unsubscribes
Mobile Message can send email notifications when customers reply to messages or unsubscribe. These notifications ensure you are alerted without needin...
Two-way SMS basics: how replies work
Two-way SMS means customers can reply to your messages and you can respond back. This is useful for: appointment confirmations questions and follow-up...
When do I need to include an unsubscribe option in my messages?
You need to include an unsubscribe option whenever you are sending marketing messages. Marketing messages are messages that promote a product, service...