Billing & Payments
How to Buy SMS Credits
SMS credits are used to send messages in Mobile Message. Buying credits is quick and flexible, with no expiry and no maximum purchase limit. To buy SM...
SMS Pricing Explained
Mobile Message uses simple, transparent SMS pricing designed for Australian businesses. There are no monthly fees, no lock-in contracts, and no hidden...
Low Balance Alerts
Low Balance Alerts help you avoid running out of SMS credits unexpectedly. You can configure alerts to notify you when your credit balance is low, eit...
Automatic Payments & Saved Credit Cards
Mobile Message lets you save a credit card to your account and optionally enable automatic payments. This makes topping up credits faster and helps en...
Refunds & Closing Your Account
We don’t like to see customers leave, and we’re always happy to help if something isn’t working the way you expected. That said, we understand that Mo...
Payment Methods
Most customers pay using a credit or debit card. Card payments are processed instantly, and there are no card processing fees charged by Mobile Messag...
Why was my payment declined?
Card payments can be declined for a few different reasons. The first thing to check is with your bank. Make sure there are sufficient funds available ...
Can I get a better price?
This is a question we’re asked a lot, and it’s completely understandable. Mobile Message is priced to be competitive from the start. Our advertised pr...
