FAQs
How long will it take for my messages to be delivered?
SMS messages are delivered very quickly in most cases. As long as the recipient’s phone number is active and the phone has mobile reception, delivery ...
Can I send SMS messages from my own number?
Yes . You can send SMS messages from your own mobile number using Mobile Message. To do this, go to Settings > Sender IDs and select Add Own Number. A...
How are duplicate phone numbers handled?
Mobile Message is designed to automatically prevent duplicate phone numbers across your account. If the same phone number appears multiple times in a ...
What format should my numbers be in?
You don’t need to worry too much about how your phone numbers are formatted. Mobile Message is flexible and will accept Australian mobile numbers in a...
Can I send gambling messages?
Generally, no. Mobile Message only supports gambling-related messages for businesses that are properly registered and regulated in Australia, such as ...
Do you support RCS messages?
No. Mobile Message does not currently support RCS messaging. RCS is still a very new technology, and support in Australia is limited. Not all Australi...
Can I receive 2FA (authentication codes) to my dedicated number?
No. You cannot receive 2FA or authentication codes on your Mobile Message dedicated number. Receiving authentication codes is a common technique used ...
Can I open multiple accounts?
Yes, but only when there is a genuine need. To prevent abuse of our introductory offers, we generally limit accounts to one per business. In most case...
Can I setup recurring messages?
No, Mobile Message does not currently support recurring messages. You can schedule messages in advance for a specific date and time, but there is no b...
Why was my SMS marked as spam on a phone?
SMS messages can sometimes be marked as spam by the recipient’s phone, even when they were successfully delivered. This filtering happens on the devic...
Will you sell my account data to anyone?
No. We do not share or sell your account data to anyone. Your account data, including any contacts you import, is only used to provide the Mobile Mess...
Do You Have a Whitelabel Reseller Service?
No. Mobile Message does not offer a whitelabel or reseller version of the platform, and there are no plans to add one. While we do not provide a white...
Can I Send SMS Messages to International Numbers?
No. Mobile Message only supports sending SMS messages to Australian mobile numbers . Mobile Message is focused entirely on Australia. Supporting inte...
How Are SMS Messages Delivered?
Mobile Message delivers SMS messages directly to Australian mobile carriers. We do not route messages through third-party messaging providers, grey ro...
Can I Send Images (MMS)?
No. Mobile Message only supports SMS, which is plain text. We do not support MMS (Multimedia Messaging Service). MMS is a completely different technol...
How does login verification (2FA) work?
Login verification adds an extra layer of security to your Mobile Message account by requiring a one-time code when you sign in. When the main account...
Can I get a monthly post-paid account?
No. Mobile Message operates on a pre-paid basis only. All messages are sent using SMS credits that you purchase in advance. This approach allows us to...