How to contact support
There are two ways to reach us. Live chat is the fastest and is available 24 hours a day, 7 days a week. You can also email us any time.
Live chat, available 24/7
Click the chat bubble in the bottom corner of any page, either in the app or on our website.
Chat is answered by our AI assistant, which knows the platform in detail and resolves most questions on the spot, day or night. If something needs a person, it hands the conversation to our Melbourne team along with everything you have already explained, so you never have to repeat yourself. Our team picks these up Monday to Friday, 9am to 5pm Melbourne time.
Write to hello@mobilemessage.com.au. Sending from the email address on your account helps us find you straight away.
We read the inbox every day of the week, and replies generally go out Monday to Friday, 9am to 5pm Melbourne time. If you need an answer sooner than that, use live chat.
Your account details and support PIN
For questions about your specific account, we may ask you to confirm who you are.
Log in and open Help from the main menu. You will find your account email address and a 4 digit support PIN there. The PIN changes every day, so check it again if you come back to us later.
What to include when reporting a problem
The more of this you can give us, the faster we can resolve it:
- what you were trying to do
- the mobile number or message affected
- the date and time it happened
- any error message, exactly as it appeared
- a screenshot, if you have one
Before you get in touch
Many questions have a faster answer than waiting for a reply:
- If a message did not arrive, troubleshooting SMS delivery issues resolves most cases in a few minutes.
- If you think something is wrong with the platform itself, our status page shows current availability, planned maintenance, and any active incidents.
- Search this help centre. Most common questions are already covered.
Do you offer phone support?
No. We support customers by live chat and email only.
Keeping to these two channels is part of how we keep our running costs down, and that is what lets us offer some of the lowest SMS prices in Australia. Live chat is available around the clock, and most questions are answered immediately.