Managing your login, 2FA, and users

Mobile Message uses two-factor authentication (2FA) to secure account access.**You can also add additional users to your account at no extra cost, each with their own login and 2FA settings.

Main account login and 2FA

The main account holder is required to use SMS 2FA**.

When logging in, a one-time code is sent by SMS to the mobile number listed in Settings > My Profile. This code must be entered to complete the login.

The mobile number on the main account must be a number you have access to whenever you log in. If you cannot receive SMS messages on this number, you will not be able to complete the login process.

Adding additional users

You can add additional users under Settings > Manage Users.

There is no extra cost to add users.

Each additional user has their own:

• login email address
• password
• 2FA method

This allows team members to access the account without sharing login details.

2FA options for additional users

Additional users can use either:

• SMS 2FA, or
• Email 2FA

If SMS 2FA is selected, you can set a different mobile number for each user. This number is used only for that user’s login security and does not affect sending or replies.

Creating a new user

To create a user, go to Settings > Manage Users and enter:

• the user’s name
• their email address
• a mobile phone number (only required if SMS 2FA is selected)

After saving, the user receives an email invitation. They complete their setup by:

• creating their own password
• confirming their login details

Once completed, they can log in immediately.

What access additional users have

Additional users have full access to the main account, including:

• sending messages
• viewing message history and the Messenger
• managing contacts, lists, and campaigns
• accessing billing information

Additional users cannot:

• create or manage other users
• update the main account’s contact or business details

These actions are restricted to the main account holder.

Managing or removing users

User access is managed from Settings > Manage Users.

From there, you can:

• add new users
• update a user’s 2FA method
• remove a user who no longer needs access

Changes take effect immediately.

Best practice

For security and accountability:

• give each person their own user account
• avoid sharing login details
• use SMS 2FA whenever you can

This keeps your account secure while allowing your team to work efficiently.