Updating your business details
Where to find your business details
Your business details are located under Settings > My Profile.
This section contains the core information linked to your Mobile Message account.
What business details are used for
Your business details are used for:
- invoices and tax invoices
- sender ID and compliance processes
- account notifications and system emails
- security and account access
Keeping this information accurate is important once you start sending live messages.
What you can update
In Settings > My Profile, you can update:
- business or organisation name
- primary contact name
- email address used for account communication
- mobile phone number linked to the account
- business address
Changes are applied immediately after saving.
Mobile number and login security
The mobile phone number listed in My Profile is used to send 2FA (two-factor authentication) codes when logging in with the main account.
This must be a mobile number that:
- you have direct access to
- can receive SMS messages at login time
If this number is incorrect or inaccessible, you may not be able to complete the login process.
Multiple users and account access
The mobile number in My Profile applies only to the main account holder.
If other people need access to your Mobile Message account, you can create additional users at no extra cost. Each user has their own login details.
Refer to the Manage Users section of this knowledgebase for instructions on creating and managing additional users.
Business name and sender IDs
Updating your business name does not automatically update an existing custom sender ID.
If you use a custom sender ID and your business name changes, you may need to:
- update your sender ID registration, or
- register a new sender ID that matches the updated business name
Sender ID requirements are covered in the sender ID section of this knowledgebase.
When you should update your details
You should update your business details if:
- your business name changes
- your contact email or mobile number changes
- you need invoices issued with updated information
- responsibility for the account changes
Keeping your business details up to date helps avoid billing issues, login problems, and delays with sender ID or compliance approvals.
Setting your timezone
Your timezone controls the times shown in your message history and determines when scheduled messages are sent. You can see your current timezone in Settings > My Profile under Contact Information.
To change it, click (Change) next to the timezone, select your new timezone from the list, and save. The change takes effect immediately — all future scheduled messages will use the new timezone, and timestamps in your message history will update to reflect it.
Allowing duplicate contact numbers
By default, Mobile Message prevents two contacts from sharing the same phone number. If you need to allow this — for example, when different people share a single handset — you can enable it in Settings > My Profile under Contact Settings.
Toggle Allow duplicate contact numbers on to allow multiple contacts to have the same phone number. Turning this off later will not remove existing duplicates — you would need to review your contact list and merge or remove them manually.