Where to find your business details
Your business details are located under Settings > My Profile.
This section contains the core information linked to your Mobile Message account.
What business details are used for
Your business details are used for:
invoices and tax invoices
sender ID and compliance processes
account notifications and system emails
security and account access
Keeping this information accurate is important once you start sending live messages.
What you can update
In Settings > My Profile, you can update:
business or organisation name
primary contact name
email address used for account communication
mobile phone number linked to the account
business address
Changes are applied immediately after saving.
Mobile number and login security
The mobile phone number listed in My Profile is used to send 2FA (two-factor authentication) codes when logging in with the main account.
This must be a mobile number that:
you have direct access to
can receive SMS messages at login time
If this number is incorrect or inaccessible, you may not be able to complete the login process.
Multiple users and account access
The mobile number in My Profile applies only to the main account holder.
If other people need access to your Mobile Message account, you can create additional users at no extra cost. Each user has their own login details.
Refer to the Manage Users section of this knowledgebase for instructions on creating and managing additional users.
Business name and sender IDs
Updating your business name does not automatically update an existing custom sender ID.
If you use a custom sender ID and your business name changes, you may need to:
update your sender ID registration, or
register a new sender ID that matches the updated business name
Sender ID requirements are covered in the sender ID section of this knowledgebase.
When you should update your details
You should update your business details if:
your business name changes
your contact email or mobile number changes
you need invoices issued with updated information
responsibility for the account changes
Keeping your business details up to date helps avoid billing issues, login problems, and delays with sender ID or compliance approvals.