Overview
Mobile Message can send email notifications when customers reply to messages or unsubscribe. These notifications ensure you are alerted without needing to constantly monitor the platform.
Where notification settings are configured
Notification settings are located under Settings > My Profile.
There are two separate notification fields:
Inbound SMS Notification Email
Unsubscribe Request Notification Email
These email addresses control where notifications are sent.
Inbound SMS notification emails
When a customer replies to one of your messages, Mobile Message can send an email notification to the address specified in Inbound SMS Notification Email.
The notification email includes:
the sender and recipient numbers
the content of the inbound message
the date and time the message was received
Replies always appear in the Messenger. The email notification is an alert only.
Replying by email using Email to SMS
If you have Email to SMS configured on your account, you can reply directly to the inbound SMS notification email.
When you reply to the email:
the content of your email is sent back to the customer as an SMS
the reply appears in the Messenger like any other outbound message
standard SMS credit usage applies
Refer to the Email to SMS help article for setup instructions and formatting rules.
Unsubscribe notification emails
When a customer opts out by replying with a recognised keyword (such as STOP or UNSUBSCRIBE), Mobile Message can send an email notification to the address specified in Unsubscribe Request Notification Email.
The unsubscribe notification confirms:
the mobile number that opted out
when the opt-out occurred
Unsubscribes are processed automatically by Mobile Message. The email notification is informational only.
What these notifications do and do not do
Email notifications:
alert you when a reply or unsubscribe occurs
provide visibility without logging in
Email notifications do not:
replace the Messenger
change how replies or opt-outs are processed
override unsubscribe rules
All reply handling and opt-out enforcement continues to be managed by Mobile Message.
When to use email notifications
Email notifications are useful if:
you want immediate awareness of replies
you prefer to manage conversations via email
multiple people monitor a shared inbox
you want visibility of unsubscribe activity during campaigns
For active conversations and message history, the Messenger remains the primary interface.