Mobile Message uses two-factor authentication (2FA) to secure account access.
You can also add additional users to your account at no extra cost, each with their own login and 2FA settings.
Main account login and 2FA
The main account holder is required to use SMS 2FA.
When logging in, a one-time code is sent by SMS to the mobile number listed in Settings > My Profile. This code must be entered to complete the login.
The mobile number on the main account must be a number you have access to whenever you log in. If you cannot receive SMS messages on this number, you will not be able to complete the login process.
Adding additional users
You can add additional users under Settings > Manage Users.
There is no extra cost to add users.
Each additional user has their own:
login email address
password
2FA method
This allows team members to access the account without sharing login details.
2FA options for additional users
Additional users can use either:
SMS 2FA, or
Email 2FA
If SMS 2FA is selected, you can set a different mobile number for each user. This number is used only for that user’s login security and does not affect sending or replies.
Creating a new user
To create a user, go to Settings > Manage Users and enter:
the user’s name
their email address
a mobile phone number (only required if SMS 2FA is selected)
After saving, the user receives an email invitation. They complete their setup by:
creating their own password
confirming their login details
Once completed, they can log in immediately.
What access additional users have
Additional users have full access to the main account, including:
sending messages
viewing message history and the Messenger
managing contacts, lists, and campaigns
accessing billing information
Additional users cannot:
create or manage other users
update the main account’s contact or business details
These actions are restricted to the main account holder.
Managing or removing users
User access is managed from Settings > Manage Users.
From there, you can:
add new users
update a user’s 2FA method
remove a user who no longer needs access
Changes take effect immediately.
Best practice
For security and accountability:
give each person their own user account
avoid sharing login details
use SMS 2FA whenever you can
This keeps your account secure while allowing your team to work efficiently.