Can I Send Images (MMS)?
Short answer
No. Mobile Message only supports SMS, which is plain text. We do not support MMS (Multimedia Messaging Service).
Why MMS is not supported
MMS is a completely different technology to SMS and is not well suited to business messaging. The biggest issue is cost. MMS is typically around 10 times more expensive than SMS, which makes it very poor value for most businesses. (For how SMS character limits and costs work, see Understanding SMS parts and Unicode.)
In addition to the higher cost, MMS delivery is less reliable. Messages can display differently depending on the phone or mobile network, and in some cases may fail to deliver without clear feedback. Because of this, MMS has very low adoption for business use compared to SMS.
SMS vs MMS for business messaging
SMS is fast, reliable, and cost-effective. It works consistently across all phones and networks and is widely trusted by customers.
MMS, on the other hand, is expensive, inconsistent, and rarely used by businesses. Paying roughly ten times the price for an MMS message usually delivers very little extra value, which is why we have chosen not to support it.
What happens if someone sends an MMS to my dedicated number?
MMS (image or multimedia) messages sent to your dedicated number will not be delivered. The platform does not receive or store MMS attachments. Only standard text SMS replies will appear in the Messenger.
Two-way SMS (text replies) is fully supported from dedicated numbers — text replies will appear in your Messenger as normal.
What Mobile Message supports instead
Mobile Message is designed around plain text SMS. This includes support for two-way messaging, personalisation, templates, scheduling, and links.
There are two recommended approaches for receiving images or documents from customers:
1. Include a link in your SMS
Include a short, tappable URL in your message that directs recipients to a page where they can upload images or documents. This keeps costs low and gives you full control over the experience.
2. Ask customers to email photos
If a web upload link is not practical, you can ask customers to email photos or documents to your business email address. Email attachments will arrive in your business inbox — they are not processed by Mobile Message.
Example message
Here is an example SMS you could send to a customer who needs to share photos:
Please email any photos to photos@yourbusiness.com or tap this link to upload: https://yourbusiness.com/upload
Why links and email are better alternatives
Including a link or asking for an email keeps SMS costs low while giving you far more flexibility. You can receive multiple images, videos, or documents, control the layout and branding, and avoid the high cost and delivery issues of MMS.
Mobile Message focuses on SMS because it delivers the best balance of reliability, cost, and reach for businesses.