I'm not receiving the 2FA SMS code on my phone

If you're not receiving the SMS verification code when logging in to your Mobile Message account, try the following steps.

Check your phone's spam or filtered messages

Your phone's messaging app may have automatically moved the verification SMS into a spam or junk folder. This is a common cause of "missing" messages and is easy to overlook.

Check the spam or filtered section of your messaging app — for step-by-step instructions, see Why was my SMS marked as spam on a phone?

Check your mobile reception

Make sure your phone has mobile network reception. If you are in an area with poor signal, or your phone is in aeroplane mode, SMS messages will not be delivered until reception is restored.

Restart your phone and request a new code

Try restarting your phone, then go back to the login page and request a new verification code. This can resolve temporary network or delivery issues.

Each new code replaces the previous one, so if a code is just slow, wait a minute or two before asking for another. A code that arrives after you've requested a new one won't work.

Virtual and VoIP numbers

Some virtual or VoIP numbers, such as app-based numbers from Aircall or Twilio, don't accept SMS from business senders, so the code never arrives. Use a mobile number on a phone with a SIM. This also applies to the code you get when you sign up.

Still not receiving the code?

If none of the above steps work, you can request a change to the mobile number used for verification. Email us at hello@mobilemessage.com.au from the email address registered on your account, and let us know the new Australian mobile number you'd like to use. We'll update it for you so you can log in again.