Before you go
We don’t like to see customers leave, and we’re always happy to help if something isn’t working the way you expected. That said, we understand that Mobile Message may not be the right fit for every business or every situation.
If you have questions, feedback, or would like help finding a better setup, feel free to reach out. If you do decide to move on, the process is straightforward.
Refunds for unused credits
Refunds are available for unused SMS credits that were purchased within the last 6 months.
To request a refund:
Email [email protected]
Include your account details so we can locate your account quickly
Refunds are processed back to the credit card most recently used to make a payment on your account.
Once approved, refunds may take up to 5 business days to appear on your statement due to bank processing times.
Only unused credits are eligible for a refund. Credits that have already been used to send messages cannot be refunded.
Closing your account
If you would like to close your Mobile Message account, please email:
Include your account details and let us know you would like the account closed. Our team will take care of the rest.
Need help?
If you’re unsure whether closing your account is the right step, or if there’s something we can help resolve, feel free to contact us. We’re always happy to assist or answer any questions before you make a final decision.