Mobile Message

Importing Contacts from a Spreadsheet

Choosing a sender: What are the options?

Learn how SMS replies work in Mobile Message, when customers can reply, and where inbound messages are delivered.

Two-way SMS basics: how replies work

Learn how to personalise SMS messages with customer names using contact fields, tags, and lists in Mobile Message

Sending SMS Messages with Customer Names

Learn how to schedule an SMS message in Mobile Message so it is sent automatically at a specific date and time.

Scheduling an SMS Message

Learn how to create, save, and reuse SMS message templates in Mobile Message, including adding customer name tags and sending messages using templates.

Saving and Using Message Templates

Learn how to quickly send an SMS by pasting a list of phone numbers directly into the Send Messages page, without importing a spreadsheet.

Sending SMS by Pasting Phone Numbers

Learn how unsubscribes work in Mobile Message, including opt-out messages, automatic blocking, and how to manage your unsubscribe list.

How Unsubscribes Work

Learn how to set up and use Email-to-SMS in Mobile Message, including authorised senders, message limits, and how to send SMS messages from your email.

Email To SMS

Sending & Receiving SMS

Find answers and get help from Intercom Support and Community Experts

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